★ All items are handmade in a smoke free/pet free studio right in our home.
★ Items are usually shipped within 2–5 days after you pay for your purchase. Rarely it may take longer. If you need it by a certain date and worry if it will arrive in time, please contact us!
★ Some countries charge customs fees for items over a certain dollar amount. You will be responsible for paying this. Please learn about them and be prepared to pay if necessary. We mark items on customs forms as merchandise.
★ EXPEDITED SHIPPING
US: 1–2-Days once shipped, guaranteed by USPS
INTERNATIONAL: usually 5–10 Days, not guaranteed
Expedited shipping is an option paid for during checkout.
★ SHIPPING is a third party service, and once we place it in the delivery service's hands we have no power over timely delivery, loss or damage. If something happens to the book in transit, we do our best to make things right. Orders ship with tracking (where available, some countries do not offer tracking except for Express). You will receive a shipping notification with a tracking number via email once your order has been shipped.
If an incorrect or incomplete address is provided, USPS or your country's local postal service will be unable to deliver.
★ SHIPPING IN THE UNITED STATES — We normally ship via USPS First Class mail which normally takes 2–5 days. During busy postal service times (Christmas time) we send via USPS Priority for no extra charge to increase chances of timely arrival. Most of our customers have their order in hand within a week of purchasing, but USPS sometimes delays delivery.
★ INTERNATIONAL BUYERS — Please, please include full and complete address (PO box, etc.) We are happy to ship our items to anywhere in the world! The only country we have noticed regular problems shipping to is Italy. If you are having your items sent to Italy, we recommend an upgrade in your shipping to International Express. It will probably get there faster (5-10 days is normal, not guaranteed) and to Italy it is much, much, much, more likely to actually arrive if shipped Express. :)
10x10 and 11x11 Album shipping is already set for Express International Shipping.
Some countries charge customs fees for items over a certain dollar amount. You will be responsible for paying this. Please learn about them and be prepared to pay if necessary. We mark items on customs forms as merchandise.
Normally, international shipping is 1-2 weeks in transit, but some countries commonly take 3–4 weeks. SHIPPING CAN TAKE 1–6 WEEKS TO INTERNATIONAL DESTINATIONS, unless you pay for Express Shipping, which is normally 5-10 days, but not guaranteed
Australia and the UK usually take 6-14 days with standard shipping. Express to Australia and the UK, at best, is usually 5–10 days.
For an additional fee we can upgrade your shipping speed to Express (normally 5-10 days, but not guaranteed). Each book has an shipping upgrade option. If you need to purchase Express as an upgrade after you've purchased your book, please contact us. Thanks!
★ CHRISTMAS ORDERS (During Mid November-December): Shipping is always crazy during the Holiday season. We DO NOT recommend purchasing Express shipping for international orders during mid-November to December, as it likely will not actually travel any faster than standard shipping. For those in the U.S. we will do our best to upgrade to Priority the closer it comes to Christmas. From past experience, Priority which normally takes 2–3 days in the U.S., may sometimes take a week or more during December. Express shipping is available which is 1–2 days (USPS guaranteed) in the United States.
Refunds and Exchanges
★ RETURNS — We love all the books we make and hope you love them as well.
With the *possible* exception of customized orders (see note below), if you receive it and decide you do not love it we'll offer you a refund for the price of the item, if you send the item back to us in the same condition as you received it. It will need to arrive to us safely so please be careful when re-packaging. In such cases, shipping will not be refunded, sorry. Please send us a note if you are unhappy with the product. We also like to receive notes that let us know that you love the book just as much as we do. :)
Custom orders, in many cases, cannot be returned or refunded, depending on the extent of the customization, and such refunds or returns will be decided upon on a case by case basis. Thank you for understanding.
★ REFUNDS — All refunds will be returned in the same method as payment was given.
Additional policies and FAQs
We are currently not accepting orders for custom designed books besides what is currently available in our shop. Thank you!
★ Would you like to donate one of your items to our FUNDRAISER or GIVEAWAY? No, sorry. We've already chosen our donations for the year. If you'd like to purchase one of our items for a giveaway, that's great! We can send the book to you or even directly to the winner.
★I'm sending this as a GIFT, can you leave the invoice out? We actually never send invoices with our packages.
★ Do you do WHOLESALE or DISCOUNTS? Unfortunately, no, for we are just so busy at full price, but even so, with the time it takes to make our books we just can not at this time reduce prices at any amount ordered.
★ Can I get a DISCOUNT if I buy more than one book? Sorry, but we are unable to do so.
★ Can you HOLD AN ITEM until my next payday? Sorry, no. But you can always contact us for a custom order for a similar book if the one you loved was purchased before you could snag it.
★ Do you do TRADES? Sorry, not at this time.
★ I want to LEARN HOW TO MAKE BOOKS, do you sell KITS? Kits are coming soon! You can find video tutorials and learn more about bookbinding right here at BadgerandChirp.com
★ OTHER QUESTIONS? Please feel free to contact us! We do not respond to emails on Sundays but will do our best to answer your questions first thing Monday mornings and throughout the week.
Thank you for supporting our little handmade shop!
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